From: Hock Sik
Sent: Thursday, 16 August, 2018 10:08 AM
Thank you very much for being very patient with us for the past month. Our sincere apologies for a lot of trouble caused to you
and your team.
You have great patience conducting training to explain step by step how to operate a cam-video and livestream studio.
I believe that my team has much confidence in operating these equipment now.
In future, we will drop by to visit your studio and order more from your company. I won’t hesitate about recommending your company if anyone seeks advice on how to set up a video studio.
Jiale, thank you for recommending the wonderful Expandore to us.
From: Fabian Lim
Sent: 24 May, 2016
As some may be aware, retail customer service standards in Singapore are nothing to shout about. While certainly not terrible for sure, I have never really experienced outstanding customer service in Singapore... until last Sunday!
The company in question is Expandore Electronics Pte Ltd, specializing in professional video, audio, lighting and broadcasting equipment. I purchased a couple of items from them last Friday, but realised I was short of 3 items which I
urgently needed before departing to Bangkok on Monday morning.
So I called up the General Manager, Steven Sng, on Sunday morning to ask him about the 3 items. He had them in stock, but their office was closed on Sunday. However, after I told him I
urgently needed the items for my Bangkok trip, guess what? He agreed to meet me at his office at 10:30pm on SUNDAY NIGHT to ensure I could purchase the items before my departure to Bangkok!
This photo was taken at 12 midnight, after having spent 1 1/2 hours selecting and testing the items to make sure they were working correctly. As a token of appreciation to his outstanding level of customer service, I handed him signed copies of my
The plot continues... so we arrive in Bangkok for our training event, only to discover we needed a video mixer and a couple of video converters, stuff we didn't plan for when we were in
Singapore. Here comes Steven again to the rescue. He arranges for his Bangkok office to rush down to our venue with the requirement equipment, and helped set them up to ensure they worked correctly - all these within 2 hours of my request for
These two incidents have completely restored my confidence that one can discover outstanding customer service in Singapore. And the likely reason why the most people don't think customer
service is good enough in Singapore is because Singaporeans tend to prefer to COMPLAIN and highlight bad customer service rather than COMPLIMENT and highlight outstanding customer service when
So let's share more positive experiences and give credit whenever credit is due!
Kudos to Steven Sng, General Manager of Expandore Electronics Pte Ltd for going over and above your call of duty!
Sent: Friday, 2 January, 2015 2:36 PM
My overall experience ordering from Expandore is good. Product ordered was shipped out quickly. Highly recommended.
Sent: Thursday, 1 January, 2015 7:55 PM
To Edward, Steven and all Expandore team.
It is my second purchase and I would like to say many thanks for
your great service!
It’s a great pleasure to collaborate with your company.
Special thanks to your staff for improbable delivery a small
gift to airport. I was really impressed!
Wish you all the best!
Jan Michael Quijana
Sent: Tuesday, 18 November, 2014 11:42 PM
Thank you so much for all the help. I am very happy with my
camera.. I will visit your store soon and purchase some
Until our next transaction.. Thumbs up!
From: mutungu waititu
Sent: Friday, 28 June, 2013 7:02 PM
We have received the items ordered intact. We are delighted with your services. We may have to do business with you in future.
Bishop James Waititu.
From: hilmanrgsa senen
Sent: Thursday, 2 May, 2013 11:09 PM
The service is great. The goods arrived in time and in perfect condition.
Thank you very much. I definitely will shop again.
From: Susie Struth
Sent: 19 March, 2013 11:40 AM
To the Sales Team at Expandore, Winston and Steve,
I received my order yesterday and have been very pleased with the service your team offers. After an initial hiccup, which we sorted out quite quickly, everything went smoothly and I am a very happy customer.
From: Samim Naiby
Sent: 28 November 2012 13:33
To Expandore Team,
I got my camera with all equipments and i want to thanks and appreciate your all hard working team.
And i wish to have more orders from your company in the future as well.
Sent: Friday, 2 November, 2012 10:41 AM
Dear Penny Peng ,
For me you are very well supplier , faster , and extra service and I like so much about your service .
From: Leonard Iordache
Sent: Thursday, November 01, 2012 7:28 PM
Until now, I am very satisfied!
From: PALAN cedric
To: Yi Xin Sng
Sent: Friday, 28 September, 2012 6:58 PM
Dear Ms. Yi Xin Sng,
I am hereby confirming the good receipt of all the equipment.
It was a pleasure to collaborate with you and Expandore team. We thank you for the support and good service provided.
Looking forward to business together again.
From: Nicolas Fanny
Sent: Tuesday, 11 September, 2012 6:17 PM
Just wished to thank you. We’ve received our order today, we’re so happy about your service though some minor communication problems at times, but your overall service is very good.
We appreciate your business.
From: richard corfield
Sent: Saturday, June 02, 2012 7:12 AM
The package arrived yesterday – very fast delivery, and I’m pleased to say the converter unit works perfectly.
Thank you for going to the trouble of fixing the problem. You provide excellent after care service for your customers.
From: Nguyen Thanh Lam
Sent: Saturday, 19 May, 2012 12:15 PM
Dear Steven, Sankari
Thank for your service. I received my order. I feel satisfied with your service. i'll continue order other item in future
From: arnold gillo
Sent: Wednesday, 25 April, 2012 3:27 PM
Thank you very much for this opportunity, i was more than impressed by your services, the camera arrived a day before the expected date, Winston did a great job helping me through the phone as he was on holiday here. As i speak, the camera is already in Africa, it has been tested and its marvelous, so business begins, I would advice anyone to trust and buy from Expandore Electronics they are efficient and their services are beyond expectation. This how business is to be run in a global village.
From: Sarfraz Khan
Sent: Wednesday, 18 January, 2012 7:56 PM
I've got my camera yesterday and I am very pleased and satisfied. Thanks a lot again for the great service and cooperation. I do have need some accessories for Z5 in near future and hope for your great cooperation again.
Thank you very much and best regards
Sent: Monday, 12 December, 2011 7:31 PM
Thank you for registering the Mack warranty on behalf of me, and also I am thanking you for arranging me the camera within the below said time and make me affordable with it in time. I had taken it to India(chennai) . And I also get back my GST amount back.
And another thing the performance of the camera was awesome and many professionals at our place appreciated the result of AG AC160 and getting ready to buy it in this month.
From: Muhammad Radzi Zakaria
To: Sankari ; Serene
Sent: Friday, November 25, 2011 3:23 PM
Dear Sankari / Serene,
Thanks for your professional service, my order was received in a timely manner, I am very satisfied with the method of packaging and safe delivery, I will definitely deal with you in the near future.
From: Patrick Moses
Sent: Friday, 28 October, 2011 9:59 PM
This is to express my sincere thanks to the sales team:- YiNam, Sankari, Winston, Steven Wendy etc,.... the list is endless.
I got my equipment intact as ordered, delivered on time - in fact two days before the expected date!!! thats another another + for Expandore!!!!
I must add that the team was also very helpful, in giving expert advise & recomendations as I place/ changed my order!!.
This is my second purchase [2 sony V1] from you guys & to speak the truth, am coming back SOON & with all due respect I will not any reservation, recomending anyone to purchase from you!!!!
Sent: Saturday, September 03, 2011 7:51 PM
I have already received my order. Thank you a lot! The package was well packed and I have already worked with the camera and the equipment. Thanks again for your kindness!
From: Lorenzo Duca
Sent: Thursday, August 04, 2011 2:49 AM
Dear Sankari and Winston,
I wish to thank you for everything you did. Excellent and professional service!! I received the Camera and everything is as wished.
Based on that, I'll of course make other orders from your online shop in the future.
Thank you again.
From: Al Caudullo
Sent: Saturday, 30 July, 2011 2:07 PM
I am at the airport heading back to Bangkok and I just wanted to send you this email thanking you once again for all your help.
I have been buying from you for about 10 years. You have excellent employees and products. That combo is unbeatable.
Sent: Friday, July 29, 2011 9:10 PM
Hi everyone at Expandore,
I have just received my order. As for you all at Expandore, I really appreciate the regular communications sent via email, first to just answer my questions about a possible order, and then all through the order process. And I really appreciate your understanding around my slow payment. For sure, I will consider purchasing from Expadore again and I will recommend you guys to colleagues and friends.
From: Hadi Marlan
Sent: Friday, July 29, 2011 9:02 PM
I already receive the package...it's all in good condition. Thank you very much for the services. I will order other items in the future, from Expandore....
From: Giorgio De Falco
Sent: Wednesday, July 06, 2011 9:37 PM
The package arrived at its destination with great success, the material came is great.
thank you for everything.
Giorgio De Falco
Sent: Wednesday, 8 June, 2011 12:30 PM
Just providing you with some feedback on my experience.
Do be honest with you, I was a little bit skeptical, doubtful and apprehensive about ordering an equipment of such value from overseas. There are/were many horror stories on the internet forums from buying equipments from overseas, especially from Asian countries.
However, after experiencing this purchase with you, I will not hesitate a second to go back to buy from you. I ordered my goods on Friday afternoon and I was expecting at least 1 week for the delivery. I received notification from you, telling me that it has been dispatched that afternoon. Monday, I got a call from FEDEX to clear the item from the customs by paying customs charge (which I was expecting and set aside money for). The next day, Tuesday, the item was delivered to me.
The customer service was thorough and good. The speed was exceptional. The price was cheaper than anywhere I could find. Above all, when the stock had run out in every other sellers due to Japanese Tsunami crisis, you had the items in stock.
Very happy customer who will return if my need to buy another camera/media gear arise again.
From: Rosen Hinov
Sent: Friday, June 03, 2011 3:13 PM
BIG THANKS FOR YOUR PROFESSIONAL REACTION AND FAST DELIVERY !
When I have any new requests , I will ask you immediatelly .
WITH BEST REGARDS
From: Jacky Lau
Sent: Friday, June 03, 2011 2:00 PM
Dear Sankari / Serene,
Expandore, EXCELLENT !!!
Thanks for your best customer service and fast delivery !
I am very satisfied and hope to deal with you again in the future, and, I will recommend your company to other people.
From: john cordina
Sent: Thursday, June 02, 2011 6:32 PM
received yesterday and well packed. thank you
best regards john
From: Mark Solleveld
Sent: Thursday, May 12, 2011 4:22 PM
Dear Expandore Sales Team, Winston,
I would like to thank you for your wonderful service. I received the package in good condition.
I’m definitely going to recommend your company and website to my collegues and friends.
From: Gordon Hiles
Sent: Thursday, May 12, 2011 2:51 PM
As always the service and efficiency with which my last purchase was handled makes it a pleasure to deal with Expandore. I will not single anyone out because every one of you provide the highest standard of professionalism. It is eight years since I acquired my first camera from you and the service has always been of the best. Hope to come and visit again soon.
From: Carlos Yocarant
Sent: Friday, May 06, 2011 8:36 PM
Everything OK . Im very satisfied
From: Alex Veriopoulos
Sent: Friday, May 06, 2011 7:58 PM
Dear Mrs Sankari,
I would like to thank you very much for your consecutive updates regarding my order and of course for the fast procedure of the shipment!
Have a nice weekend!
From: Gordon Hiles
Sent: Friday, April 01, 2011 5:14 PM
Thank you Sankari. Everything is taken care of and the camera is safely with me. All your effort and help is appreciated.
From: Dmitriy Glebov
Sent: Saturday, 19 March, 2011 2:31 PM
Hello ! I've received my package with all included items inside being in good conditions. All the stuff works well.
Also it was a pleasure to communicate with the Expandore team during the purchasing process. I was offered an alternative product with the same set of features and being already in stock could be delivered faster.
I had a very positive experience with expandore.biz
From: Ken Martin
Sent: Friday, March 18, 2011 3:41 PM
Thank you Sankari.
Wonderful Expandore service as always. I really like the way you guys do business!
From: Alexander Potapenko
Sent: Wednesday, March 09, 2011 1:09 AM
Thank you very much for the notice. I am satisfied with deals we did.
Thanks and best regards
Sent: Tuesday, March 08, 2011 5:35 PM
Since 1982 I purchased accessories and films from different sources for my wildlife film_making. It was always OK. However - to do a grand purchase like the JVC HDV GY100E camcorder, back in 2005 - I did only from Expandore. If there is anything I can say about it, then: I WAS A LUCKY GUY! I can't imagine any other place to buy from, in such a scale. Steven is my best friend - not a businessman. The help he gave me when I needed some less conventional items to get for me was second-to-none. Steven replaced my first defective camera with no hesitation. Expandore to me, is the MOST RELIABLE source for video gear and peace-of-mind. like home, like a close family. In short Sankari - I love you all and I use every chance to recommend people to purchase from you (but it's not up to me...).
Your best feedback from me is that I always return to you.
Thank you for the microphone. It arrived 2 days ago - very quickly
All the very best, Doron.
From: malek mohamed
Sent: Saturday, February 19, 2011 3:07 PM
Thank you very much for your kind support. We may recieve the order today and will send the confirmation to you.we appreciate your effort and your good support for us and hope for more deals soon.
From: Khurshed Patel
Sent: Wednesday, 16 February, 2011 10:48 AM
All good, service was really fast & didn't expect the parcel to arrive in 3 days. Easy to talk to staff too, very helpful. Wonderful service.
Sent: Thursday, 10 February, 2011 10:08 AM
Thankyou to the team at expandore. My ordered product arrived quickly and without any fuss. I was able to track my package along its journey.
I'm extreemly happy with you service and price and will not hesitate to order from you again.
Thanks very much.
From: malek mohamed
Sent: Thursday, February 10, 2011 2:03 AM
Thank you very much for your kind services. It's difficult to trust dealing with companies out of my region but with your company i trust dealing with you since the first deal.You are good company and have perfect stuff Working on customer convenience.
Very kind regards
Sent: Thursday, 20 January, 2011 5:10 PM
Dear Expandore Service,
Goods were received in perfect conditions. Thanks for the great service. I will recommend your products to other people.
Thank you very much
From: QQ DVD PROD
Sent: Wednesday, January 05, 2011 6:22 PM
As a very sattisfied customer, i can reccomend Expandore to everyone in the professional video world. Service and high quality products are found in all range of prices and all brands are represented. Any time i need video equipment or accesoiries for video, Expandore is the first company i visit for the best prices and products. Expandore ROCKS!!
From: Steven Schlussel
Sent: Thursday, 30 December, 2010 5:20 AM
Subject: RE: Azden 10Ht wireless microphone
Somehow it got here in only 2 days - and it works perfectly in my system.
Thank you for your quick service. Please feel free to refer me (by email) to anyone who has questions about the ease of doing business with you.
From: serge arsene
Sent: Thursday, 30 December, 2010 1:03 AM
I am very happy with your service and I commend you all my friends who are in the video who desire to purchase the equipment.
Sincerely Cladostone Ngendahimana
Sent: Tuesday, December 21, 2010 7:43 PM
Dear Sankari and Serene,
Goods were received in perfect conditions. Thanks for the great service and also for the extra SD card to compensate my disappointment on earlier product. I am very pleased with your great after sales.
Sent: Monday, December 20, 2010 5:54 PM
I’ve received my video camera perfectly on time. Everything works as expected. The WISE 64Gb card is very interesting, for the price and because does not need a card reader but has its own USB connection.
Now I’m waiting for the Mack warranty and the related invoice.
Thanks for your reliable and professional service
From: tan thp
Sent: Wednesday, December 01, 2010 2:32 PM
I am very satisfied with your service & amazingly speedy service of our order ! EXCELLENT !!!
Thank you very much.
Sent: Sunday, November 28, 2010 8:17 PM
I am very satisfied with your service, contact and business operating.
From: S S
Sent: November 20, 2010 16:56:00
I found Expandore Electronics by coincidence while I was searching the internet; I found the camera in your web in a very reasonable price. This is was the first time I buy from Expandore, so I was scare especially when I buy a video camera cost thousands of dollars. It was a surprise of your quick communications, and also the very fast shipping, I think it was about 2-3 days.
I received the video camera in a very good condition, thank you very much for your excellent customer service and your very fast shipping and of course your quality products.
Sent: Sunday, November 07, 2010 3:42 AM
thrilled with the lens!!
Expandore is our preferred mail-order house as their great prices are only matched by their amazing customer service. Joe in sales has been extremely responsive to all our inquiries and ultra-fast in expediting our orders.
Expandore is utterly trust-worthy and they stand 100% behind everything they sell. We could not recommend them more highly!
From: Peter Loncar
Sent: Friday, November 05, 2010 8:05 AM
Thank you Sankari and Serene for your help in purchasing my camera.
Great Communication and detailed emails help me decide to purchase from expandore.
I will recommend your products and company to other people
Thanks once again
From: ani kartvelishvili
Sent: Friday, October 22, 2010 10:47 PM
We have already received our equipment today. I just wanted to say a huge thanks to you and your team for the amazingly speedy service of our order.It was my first experience with EXPANDORE, I am very satisfied and hope to
deal with you again in the future.
Thank you and best regards
From: Leonardo Villella
Sent: Tuesday, October 05, 2010 5:40 PM
I have been very good to make purchases from your company, to the delivery of the package.
I did not know of having to pay customs.I just hope to not have to spend more money for battery stillwaiting. however, you were very fast and have good prices, if it were not for the additional taxes that are added when the goods arrive.
Thank you& Best regards
Sent: Tuesday, October 05, 2010 11:55 AM
I am very satisfied with your service. Even our order was made in short of time your team manage to make
everything on time. Thank you for good job and hope to deal with you again in the future.
From: Gary Lacroix
Sent: Tuesday, October 05, 2010 11:10 AM
In response to your request for feedback from my recent dealings with you, I would like to congratulate you and your team on your prompt attention to all enquiries, they were helpful and informative. Also, the swift processing and shipping of the order to me. I will happily deal with your company again in the future.
Sent: Tuesday, October 05, 2010 10:59 AM
I can honestly say I have had the most outstanding service, help and advice from Winston, and he has gone well beyond service excellence to assist me with a multitude of answers to my never ending questions. I have absolutely no hesitation in buying from your store again and will be recommending you and your store to all of my colleagues. The service delivery I have received is outstanding.
Many thanks and kind regards
To: 'Expandore Sales Team'
Sent: Tuesday, 5 October, 2010 10:18 AM
Just a very short note to say the parcel has arrived and in excellent order, and to say thanks so much, I really do appreciate all that you had done. I will be putting in more orders and look forward to speaking to you (in person) soon.
From: Kirstin Friebolin
Sent: Thursday, September 30, 2010 2:26 PM
we received the delivery of 3 pc. JVC BR-DV3000E yesterday. Thank you for your flawless delivery and perfect order processing. It´s a pleasure doing business with you.
This is the reason we like to enquire more of the JVC BR-DV3000E.
Thank you very much.
From: Gary Lacroix
Sent: Monday, 27 September, 2010 12:29 PM
Hi Winston, just wanted to say a huge thanks to you and your team for the amazingly speedy service of my recent order. I will definitely be dealing with you again in the future and will recommend you to my colleagues here.
From: Walid Hosny
Sent: Thursday, September 23, 2010 1:04 AM
Subject: thankes 4 u
I would like to tell you that I have received a shipment today already at the highest level and we thank you for your cooperation and good Almtabatk good and I hope to continue like this, you and your company our utmost respect
From: Carl Raubenheimer
Sent: Wednesday, September 22, 2010 3:17 PM
I am very happy with the service supplied by Expandore and have already recommended you to others who are interested in using you in the future.
From: Senaal Ranasinghe
Sent: Monday, September 20, 2010 1:53 PM
Yes it is very good service as you are prompt in replying whether you get or not the business, which I appreciate very much.