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Mack Warranty

Mack Warranty

The 3 Years Diamond Service Contract
The diamond warranty will now cover malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Camera.

Applicable For Digital Cameras, Video Cameras, Computers and Lenses
Total Protection for Your Electronic Equipment
The 3 Year Diamond  provide you with much more than any other service contract has to offer.

Coverage Summary:

  • Manufacturer Defects
  • Impact Damage
  • Sand/Grit Damage
  • Accidental and Unintentional Abuse
  • Mechanical Malfunctions
  • Normal and Abnormal Wear and Tear
  • The Service Contract may be purchased within 30 days of purchasing your product
  • Product Replacement After 3 Consecutive Repairs for the Same Reason
  • The diamond warranty will covers malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Camera
Diamond Warranty for  Digital Still, Video and  Lens equipment    
1802 3 Year International Diamond Under $250.00* USD 43.0 Sony PMW-F3K
1804 3 Year International Diamond Under $500.00* USD 64.0 Sony PMW-F3K
1806 3 Year International Diamond Under $750.00* USD 106.0 Sony PMW-F3K
1808 3 Year International Diamond Under $1,000.00* USD 140.0 Sony PMW-F3K
1810 3 Year International Diamond Under $1,500.00* USD 167.0 Sony PMW-F3K
1812 3 Year International Diamond Under $2,000.00* USD 225.0 Sony PMW-F3K
       
1814 3 Year International Diamond Under $2,500.00* USD 263.0 Sony PMW-F3K
1816 3 Year International Diamond Under $3,000.00* USD 305.0 Sony PMW-F3K
1818 3 Year International Diamond Under $4,000.00* USD 334.0 Sony PMW-F3K
1820 3 Year International Diamond Under $5,000.00* USD 363.0 Sony PMW-F3K
1822 3 Year International Diamond Under $6,000.00* USD 411.0 Sony PMW-F3K
  More...    
       

Terms and Conditions

The portable electronic equipment covered by this service contract is guaranteed to operate according to manufacturer’s specifications for a period of 3 years from the date of purchase. Mack Camera & Video Service, Inc. shall repair, service or replace same to operate properly.

This Mack Camera & Video Service Inc. service contract covers:
* Manufacturer Defects
* Impact Damage
* Sand/Grit Damage
* Accidental Damage and Unintentional Abuse
* Mechanical Malfunctions
* Normal and Abnormal Wear and Tear


How to Register
This service contract must be purchased within 30 days from the date the equipment covered hereunder is purchased. You must register this Service Contract within thirty (30) days of purchase with Mack Camera by visiting our website at www.mackcam.com  or by calling our toll free number 800-252-MACK (6225) or 973-467-2291.

How to Obtain Service
In the event that this equipment requires any repair or service you must visit www.mackcam.com  to obtain a Repair Authorization Number and current shipping charges. If you have any questions please feel free to visit us at www.mackcam.com  or call our toll free number 800-252-MACK (6225).

Limitations of Coverage
This limited service contract applies only to the product specified herein. This service contract will cover one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt. This plan is void if the registered product exceeds the service contract price category. Such service, repair or adjustment of the equipment is assured the registered contract holder. It does not cover units whose serial number has been altered, defaced or removed. This service contract does not cover accessory flashes, additional accessory lenses, batteries, lens caps, filters, power adapter, digital media, DVD’s, tapes, software, remotes, docking stations, cables, firmware upgrades or additional accessories. Cell phones or any device that has cell phone capabilities are not covered under this service contract.

This service contract does not cover equipment which is damaged by:
* Intentional abuse, misuse or damaged beyond recognition
* Fire
* Lost
* Stolen

Transfer Inquiries
You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Please visit www.mackcam.com  for details.

Limit of Liability
Mack Camera & Video Service will not be liable for the loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the equipment cannot be restored to manufacturer’s specifications or is deemed by Mack Camera, in its sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive times for the same repair and it requires a 4th repair for the same problem, Mack may, at our discretion, replace your unit with a reconditioned model or equivalent model of like kind and quality or refund you the current market value of your covered equipment in U.S. Dollars. Any refund will be limited to the price you paid for the original product excluding taxes. If a replacement or refund is made under this contract there will no longer be coverage under this contract and all obligations are satisfied.

This service contract is not an insurance policy or a warranty. This service contact is only valid if positive identification of the unit covered hereunder is presented at the time of service along with your proof of purchase. Mack Camera & Video Service, Inc. reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealer or service contract holder. The laws in your state may extend your rights or modify the terms of this Service Contract. In the event of a conflict between the terms of this Service Contract and the laws of your state, the laws of your state shall be controlling.
 
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Please note, your extended warranty does not cover products that have been tampered with by unauthorized persons, misused, neglected, or damaged
(i.e. impact, sand, or liquid). Accessories are not covered unless otherwise specified in the Mack Extended Warranty plan. Accessories include, but are not
limited to, external flashes, data backs (which are not built into the equipment), batteries, loss of film (or tapes), lens caps, rear caps, filters, ac adapters
or other external cords. Please refer to the individual Warranty Plan you wish to purchase for complete list of coverage terms.
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