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| Warranty Service
MACK warranty program is
designed to provide you with additional coverage for manufacturer
defects. Whether it be Murphy's Law or just "luck",
electrical malfunctions seem to take place the day after the
Manufacturer Warranty expires. The Mack Camera Extended Warranty
offers you that peace of mind for those unexpected malfunctions and
costly repairs.
When you purchase a Mack Camera Extended Warranty, you are truly
making a smart investment for your equipment.
Mack Camera and Video Service, established in 1938, has been a
leading repair center in the Tri-State area for over 60 years. MACK
currently service equipment ranging from 35mm Cameras to Digital
Video Equipment, PDA's, DVD Players, Televisions, VCR's and Laptop
Computers. MACK's repair facility is factory authorized for
manufacturer warranty repairs and technicians are factory
trained to repair your equipment to manufacturer
specifications. By working with Mack Camera and Video Service you
are investing in a customized repair and service program for your
new equipment.
Please note, a Mack Camera
Worldwide Warranty must be purchased within the first 30 days
of the purchase of your equipment. If you should require service
under your warranty plan, you will be required to provide a dated
proof of purchase for your equipment and the extended warranty plus
your warranty registration number. Please be sure to retain all
copies for your records!
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COMPLETE LIST OF MACK WARRANTIES
OFFERED
Warranty Service
- What is Covered?
Your Mack Camera
Extended Warranty covers manufacturer defects that can result in
the loss of operation to your equipment.
The Mack Camera Extended Warranty will cover parts and labor for
the life of the Extended Warranty plan at no additional charge
to you, truly making this Extended Warranty a smart investment for
your equipment.
Please remember, this
warranty does not cover equipment which has been misused, tampered
with, modified
or damaged as a result of accident, liquid, grit, impact or lack of
proper care as indicated in the manual of operations.
Accessories are not covered under the terms of the
warranty.
https://www.mackworldwidewarranty.com/
Warranty Service - Worldwide
Coverage
The advantage of the Mack Camera Worldwide Extended Warranty is the
opportunity for worldwide service.
They will honor your Mack Camera Extended Warranty where ever you
are in the world!!! From North America to Asia,
you are protected from any out of pocket expenses you may incur due
to manufacturer defects of your equipment.
PRIOR to having equipment serviced at an international factory
service center, please email bwarner@mackcam.com for a service
authorization number. In the email, please provide MACK with your
Name, Warranty Number, Make and Model of your equipment
and a brief description of the problem you are experiencing. You
will receive an authorization number for service via email. It's
that easy!!
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Repairs - International Service
Center
PRIOR to having equipment serviced at an international factory
service center, please email international@mackcam.com
for a
service authorization number. In the email, please provide us with
your Name, Service Contract
Number, Make and Model
of
your equipment and a brief description of the
problem you are experiencing.
You may also
fill
out our Contact Form by clicking here
(NOTE: Make sure to choose "International Repair Centers" as the
Department you wish to contact)
You will receive an
authorization number for service via email. It's that
easy!
If you are outside the United States and
need to have your equipment serviced under your Mack Camera
Extended Service Contract, please follow these instructions for
obtaining service.
- Make sure your
service contract is registered online.
- Visit https://mackcam.zendesk.com/home
- Submit a request for
repair (You will be required to verify your email address and
create a login and password.) https://mackcam.zendesk.com/anonymous_requests/new
- Attach a copy of
your sales receipt and warranty card when submitting your
request
- Your request will be
assigned to an agent within 24-48 hours.
- Stay current with
the latest updates regarding your repair.
All repairs must be
completed at a manufacturer authorized service centre in your
area.
Mack Camera will issue you a ticket number to
obtain an estimate for the repair.
The estimate should include a detailed
description of what will be repaired, including part numbers and
the reason for the repair. YOU
MUST HAVE MACK CAMERA APPROVAL ON ESTIMATES PRIOR TO ANY WORK BEING
DONE.
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https://www.mackworldwidewarranty.com
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Repairs
How to Send
Equipment for Service - For USA
Customers
How to send your equipment in for service:
1.Write a brief letter clearly explaining the trouble you
are having with your unit. Be sure to include your Name, shipping
address,
telephone number and email.
2.Include a copy of your sales invoice and Mack Extended
Warranty Number
3.DO NOT include any accessories– AC Adapters, Remote
Controls, Media Cards, lens caps, straps, batteries, software,
unexposed film, tapes, etc. Exception: When sending in a laptop
computer, please include the AC adapter. Do not send in
any other cables or attachments.
4.Please include a check for return shipping. (Prices are
for Continental United States, please call for shipping costs
outside the US.)
| 35mm Cameras
and Lenses |
$10.00 |
Digital Still
Cameras |
$10.00 |
| Digital/Video
Cameras |
$20.00 |
Computers |
$35.00 |
| PDA |
$15.00 |
Audio (under
$300) |
$10.00 |
| DVD /
VCR |
$20.00 |
Audio |
$20.00 |
| Fax/Printer/Scanner |
$20.00 |
Home Theater
Component |
$20.00 |
5.Ship package to:
Mack Camera and Video Service
200 Morris Avenue
Springfield, NJ 07081
Before you send in your
equipment, please write down your Model Number and Serial Number
for future reference.
Shipping Tips
These tips will help ensure that your product is handled safely and
securely as it is shipped. Please be aware that Mack Camera is
not responsible for any impact/shipping damage that occurs during
the shipping process, and we will not accept any packages that
appear dented or destroyed as a result of shipping. Please be sure
to pack your item as safely as possible:
Recommended Shipping Instructions
- Ship your product in a corrugated cardboard
box.
- Secure your equipment in at least 4-5 inches of
thick bubble wrap and be sure the equipment cannot move freely in
the box.
Do not use newspaper to secure your equipment!!!
- Mack Camera highly recommends that you have your
package insured by your carrier/postal service when you ship
it.
This may already be included in your shipping charge; check with
your carrier.
- We also recommend you use a shipping carrier
that provides package tracking such as UPS or FedEx.
his will ensure that your package will arrive at its
destination
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Please note, your extended warranty
does not cover products that have been tampered with by
unauthorized persons, misused, neglected, or damaged
(i.e. impact, sand, or liquid). Accessories are not covered unless
otherwise specified in the Mack Extended Warranty plan. Accessories
include, but are not
limited to, external flashes, data backs (which are not built into
the equipment), batteries, loss of film (or tapes), lens caps, rear
caps, filters, ac adapters
or other external cords. Please refer to the individual Warranty
Plan you wish to purchase for complete list of coverage
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